Job Summary

About us

About the position

Coordinate logistics and assist with events and rentals at park facilities in St. Louis Park. Provide exemplary customer service, including being able to identify needs, provide prompt responses, and exercise patience, respect, and professionalism in all interactions.
This position will work on average between 8 - 12 hours a week and will have a varied schedule based primarily on weekends with an expectation of being in the office for 2 – 3 hours during the workweek. This position will work out of Westwood Hills Nature Center and the Recreation Center.

Duties and Responsibilities

• Assist with processing facility rental reservations for the parks and recreation department including scheduling and providing tours of rental facilities.
• Provide administrative support with filing, and updating reservations in CivicRec software, creating, and distributing room plans to key staff, and tracking invoices and payments.
• Provide on-site supervision and act as point of contact during public and private events.
• Work directly with client and interact with event guests to ensure smooth event execution.
• Resolve immediate customer concerns, or complaints during events or rentals while enforcing department policies and procedure and recommend solutions within city policies.
• Responsible for ensuring correct set-up of reservation spaces in department facilities including but not limited to the Rec Center, Recreation Outdoor Center, Westwood Hills Nature Center, and parks.
• Ensure that all events and activities within the facility co-exist successfully.
• Open and close the facilities as required based on shift time, ensuring that the facility is secure before leaving.
• Maintain and clean all shared equipment storage spaces. Provide general cleaning and small maintenance duties as assigned or apparent.
• Recommend the purchase of equipment and supplies needed for rental groups and events focusing on compostable supplies.
• Provide exceptional customer service in a courteous and helpful manner for staff, event volunteers, and patrons.
• Perform other duties as assigned by Recreation and Facilities Supervisor.

Minimum Qualifications

• High school diploma or GED.
• Must be 18 or older.
• Valid MN driver’s license.
• Must be able to physically perform all essential duties and responsibilities of the position, including set up and tear down of event spaces such as tables, chairs, and other related items.

Desired Qualifications

• Demonstrated cultural competence and comfort with supporting the city's strategic objectives for advancing racial equity.
• Facility or banquet coordination, customer service, event planning, hospitality, or recreational programming experience.
• Event management experience.
• Knowledge of/experience with Microsoft Office products and with facility scheduling software.

Invitations to interview will be based upon an assessment of education and experience. Applications must be filled completely for consideration.

This position is not eligible for benefits.